Privacy Policy 365judi – Our Commitment to Protecting Your Data and Personal Information

1. Types of Information We Collect

When you use the 365judi platform, we collect various types of information depending on how you interact with our services. We only collect data that is truly necessary to deliver quality and secure services to you.

1.1 Personal Information During Registration

When you register an account at 365judi, we will request and store the following information:

• Full name as stated in official identification documents
• Email address that is active and contactable
• Mobile phone number for two-factor authentication purposes
• Date of birth to verify age eligibility
• Country of residence and full address for compliance purposes
• Username and password chosen by you

1.2 Identity Verification Documents (KYC)

As a trusted and responsible platform, 365judi conducts a strict KYC process. You may be required to provide:

• Copy of MyKad, passport or other recognised identification document
• Proof of address such as a recent utility bill or bank statement
• Proof of ownership of the payment method used

1.3 Usage and Technical Data

Automatically, we also record technical information when you use the platform, including IP address, web browser type, device operating system, session time and duration, as well as pages you visit within our platform. This data is used solely for security purposes and to improve user experience.

1.4 Financial and Transaction Data

We keep records of all financial transactions including deposit, withdrawal, wagering and bonus details. However, we do not store your full credit or debit card information directly – payment processing is handled through integrated and certified third-party payment providers.

2. How We Use Your Information

The data we collect is used for specific and legitimate purposes. We do not use your data for purposes unrelated to the services we provide.

We also use aggregated and anonymised data to analyse usage patterns and improve the overall 365judi platform experience. This type of data is not linked to any specific individual.

3. Sharing Information with Third Parties

365judi exercises extreme care in sharing user data. We only share information under limited and responsible circumstances as follows:

3.1 Approved Service Providers

We work with selected third-party service providers to operate the platform, including payment processing via DuitNow, FPX, Touch 'n Go eWallet and Boost, cloud service providers for secure data storage, and identity verification systems for KYC processes. All these providers are subject to strict data protection agreements with 365judi.

3.2 Legal Requirements

We may disclose your information to government authorities or law enforcement agencies if required by lawful legislation, court orders or to prevent serious crimes such as money laundering.

4. Cookies and Tracking Technologies

The 365judi platform uses cookies and similar tracking technologies to enhance user experience and ensure platform security. Here are the types of cookies we use:

• Essential Cookies: Required for the platform to function properly, including authentication of your login session. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform so we can make meaningful improvements.
• Preference Cookies: Saves your settings such as language and display preferences for ease of use.
• Security Cookies: Detects suspicious activity and protects your account from unauthorised access.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect your ability to use certain features of the 365judi platform.

5. Data Security Measures

Protecting your data is 365judi's top priority. We implement multiple layers of security protection to ensure your information is always safe:

• 256-bit SSL encryption for all data communication between your browser and our servers
• Two-factor authentication (2FA) for stronger account protection
• Intrusion detection system that monitors suspicious activity in real time
• Regular security audits by independent third-party experts
• Security training for all personnel who have access to user data
• Incident response procedures that has been tested to handle any data breach swiftly

6. Your Rights as a 365judi User

In accordance with Malaysia's Personal Data Protection Act (PDPA) and international data protection standards, you have the following rights regarding your personal data:

6.1 Right of Access

You have the right to request and receive a copy of all personal data we hold about you. This request will be processed within 30 business days from the date the request is received.

6.2 Right of Correction

If you find that any information we hold is inaccurate or outdated, you have the right to request correction. You can also update certain information directly through your account settings on the 365judi platform.

6.3 Right of Deletion

Under certain circumstances, you have the right to request deletion of your personal data. However, we may need to retain certain data to fulfil legal obligations or resolve outstanding disputes.

6.4 Right to Object to Marketing

You may withdraw consent to receive marketing communications from 365judi at any time by using the unsubscribe link in our emails or by contacting our support team directly.

To exercise any of the above rights, please contact us via email at [email protected] or through the live chat function on our platform.

7. Data Retention Period

365judi retains your personal data as long as your account is active or as needed to provide services to you. When you close your account, we will retain your data for the period stipulated by legal requirements before it is securely deleted.

• Active account data: Retained while account is active plus 7 years after closure
• Transaction records: Retained for 7 years for tax and compliance requirements
• Communication logs: Retained for 2 years from the date of communication
• KYC data: Retained for 5 years after account closure

8. Cross-Border Data Transfer

In operating the 365judi platform, your data may be processed in countries other than Malaysia. This may occur when we use cloud services or service providers based in other countries.

We ensure that any cross-border data transfers are conducted with adequate safeguards, including through standard data transfer agreements that comply with international data protection requirements. Your data will not be transferred to countries without an adequate level of data protection without appropriate contractual safeguards.

9. Changes to This Privacy Policy

365judi reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements or other relevant reasons. We will notify you of any material changes via:

• Clear notice on the 365judi platform homepage
• Notice email sent to your registered email address
• In-app notifications on mobile (if applicable)

By continuing to use the 365judi platform after any changes take effect, you agree to the latest version of this Privacy Policy. We encourage you to review this page regularly.

10. Contact Us for Privacy Inquiries

If you have any questions, concerns or complaints about how we handle your personal data, our Data Protection Officer (DPO) team is ready to assist:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 on the 365judi platform
• Response Time: Within 3 business days for privacy inquiries

We take every privacy complaint seriously and are committed to resolving them transparently and promptly. If you are not satisfied with our response, you have the right to refer your complaint to the relevant data protection authority.